PFP — SO# 54059

[ ] Fill out intake paperwork — Mike —

[ ] Transfer information to repair tag — Mike —

[ ] Create Sales Order — Mike —

[ ] Electric motor $5 misc fee — Mike —

[ ] Tag unit and file tear-off in tag bin — Mike —

[ ] Take photos and save to customer profile — Mike —

[ ] Assign technician and route unit to correct shop area — Mike —

[ ] Add Job to whiteboard — Mike —

[ ] Wash unit — Technician —

[ ] Diagnose issue — Technician —

[ ] Prepare estimate and update whiteboard — Technician —

[ ] Contact customer with estimate — Mike —

[ ] Customer approves estimate — Customer —

[ ] Obtain customer approval for costs beyond existing authorization — Mike —

[ ] Order required parts — Andrew —

[ ] Receive parts and update whiteboard — Jeremy —

[ ] Complete repair — Technician —

[ ] Log labour tracking, pump hours, technician notes and storage location — Technician —

[ ] Flag unusual hours to Floor Supervisor — Mike —

[ ] Confirm emergency rate applied — Mike —

[ ] Call customer — unit ready for pickup — Mike —

[ ] Await customer arrival or pickup — Customer —

[ ] Print invoice for customer signature — Reception —